17 July, 2019

Young people helping to shape our services

The Youth Support Team cares and values the voice of young people particularly in relation to the services we provide. We continually work to provide opportunities for the young people we work with to shape and inform the services we provide to help us to improve and develop those services. We do this in several ways.

Feedback Fortnight is just one of the mechanisms we use to gather feedback from young people. We run these 4 times a year and involves asking young people to complete an anonymous questionnaire during or after a meeting with one of our practitioners. The questions concentrate on the young person’s perceptions of and satisfaction with the service and support that they have received. They can complete it online or as a paper survey.

During our most recent Feedback Fortnight we received most of our responses from our NEET cohort – young people who are currently not in Education, Employment or Training. Well done our NEET team.

Here are some of our favourite quotes from the questionnaire this time:

Working well together and trusting each other”

The 6 week plan is helpful to know what we will be working on”

They don’t give up”

I wasn’t expecting a lot but the support has shown me that it’s OK to ask for help”


You don't have to wait for the next Feedback Fortnight to tell us what you think:

  • Click HERE > if you've used our services and would like to complete the survey online OR email us and we can send you a copy to fill in or drop in to one of our centres and say you'd like to get involved.
  • If you're a professional or a parent/carer who knows young people we've worked with, maybe you could encourage them to complete the survey?
  • For more information about contacting us and about our Comments, Complaints & Compliments procedures see HERE > 


For more information about our work with young people check out our SERVICES pages.


Coronavirus update for YST services

At Gloucestershire Youth Support Team (YST) our priority is the safety and well being of the young people we work with and the staff that work so hard to support them. So for the foreseeable future, the YST will be delivered online and over the phone rather than in person.

All group work and events have been postponed until further notice, but we aim to keep in touch via social media and here. You can still contact us at info.glos@prospects.co.uk.

We will continue a skeleton service for those who are considered at high risk and do what we can to ease the burden and risks of social distancing and social isolation. We know these are difficult times, keep safe.

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